Hoobuy Insurance Service and Claims Process for High-Value Purchases

2025-02-22

Introduction

Hoobuy is a trusted platform for purchasing high-value items from international markets. To ensure the safety and security of your purchases, Hoobuy offers an insurance service

Insurance Coverage

When you purchase a high-value item through Hoobuy, you have the option to add insurance to your order. Our insurance covers:

  • Loss in Transit:
  • Damage in Transit:
  • Theft:

Please note that insurance must be selected at the time of purchase. It cannot be added after the order is placed.

Claims Process

If your insured item is lost, damaged, or stolen, follow these steps to file a claim:

  1. Report the Issue:7 days
  2. Submit Evidence:
  3. Claim Review:
  4. Resolution:

Claims are typically processed within 10 business days

Important Notes

  • Insurance is only valid for orders shipped through our partnered carriers.
  • Claims for damage must be reported before unpacking the item. Please inspect the packaging and item upon delivery.
  • Insurance does not cover damage caused by improper handling after delivery.

For further assistance, feel free to contact Hoobuy's support team. We are here to ensure your shopping experience is safe and secure.

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